Incorrect verificaton code error

I tried to use my virtual card to purchase on JohnLewis.com and I received an error “incorrect card verification code” - I used the cvv on my card in the app

Do you mean your PIN?

No - it was just a regular online purchase so I am assuming it means Cvv code

I have the same problem today! I enter my telephone number and my 4 pin code…and after then i receive a verification code on my mobile, which i have to enter. But the verification code doesn´t work, tried it about 10 times!

Please help!

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For a week, I cant access my account either:( the SMS authentication codes are always incorrect!!
Help outside the app via social networks is unacceptable. Is anyone else having this problem…and was it resolved??

Same here for about two weeks now. I don’t know whom to address this query to?

Hello KevP! Sorry to hear you have same prob:( Makes me nervous when I have a bank that I cant communicate with outside the app except via FB or Twitter, both of which I do not use any longer.
I need to access my account urgently to check a payment. When I resolve this, I will post solution here.

Thanks for this. I hope you manage to make some progress. Good luck.

I’m facing the same probleme
I need support