I can't verify my card

Hello,
I have tried in the past to verify my card. The documents weren’t right and verification was unsuccessful.
Since then verification is pending. Yesterday I uploaded new photos of documents for verification but app chat is still unresponsive no matter what I type.
Can anyone help me?
Thanks in advance!

Can you try to type live agent?
If you’ve done it before, try to type resolved then live agent ones again.
You should get info about estimated time to contact.

Thank you for replying,
live agent didn’t work. I typed resolved and started over. An agent (bot?) finally answered once. But then nothing. live agent didn’t work again.
Seems that this is not going to work…

Don’t you get info about time to contact?

I don’t get any answer at all.

Strange. This is how it looks like in my case

I have stuck here. No response.

I would try to contact them using Twitter.
Are able to do that?

Unfortunately, I haven’t a twitter account.
I have already registered here just to solve this problem.

You can try on Facebook too.
I’ll tag @AndreasK and @JessicaZ for you.
They will help if they are on shift

That would be great.
Thank you for your help!

I finally got a message saying that a live agent will be with me for approximately 4 hours.
10 hours later, nothing happened.
My profile is for so long under reviewing and in the meantime I cannot use my card.

Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.