I can't verify my card


#1

Hello,
I have tried in the past to verify my card. The documents weren’t right and verification was unsuccessful.
Since then verification is pending. Yesterday I uploaded new photos of documents for verification but app chat is still unresponsive no matter what I type.
Can anyone help me?
Thanks in advance!


#2

Can you try to type live agent?
If you’ve done it before, try to type resolved then live agent ones again.
You should get info about estimated time to contact.


#3

Thank you for replying,
live agent didn’t work. I typed resolved and started over. An agent (bot?) finally answered once. But then nothing. live agent didn’t work again.
Seems that this is not going to work…


#4

Don’t you get info about time to contact?


#5

I don’t get any answer at all.


#6

Strange. This is how it looks like in my case


#7

I have stuck here. No response.


#8

I would try to contact them using Twitter.
Are able to do that?


#9

Unfortunately, I haven’t a twitter account.
I have already registered here just to solve this problem.


#10

You can try on Facebook too.
I’ll tag @AndreasK and @JessicaZ for you.
They will help if they are on shift


#11

That would be great.
Thank you for your help!


#12

I finally got a message saying that a live agent will be with me for approximately 4 hours.
10 hours later, nothing happened.
My profile is for so long under reviewing and in the meantime I cannot use my card.


Account Verification won’t work
#13

Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.


#14