I can't reset my account pin code by any means

Help Login Issues
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Hi,

I forgot my passcode for my Revolut account. I followed the steps to reset it but nothing I did worked. Here’s what I tried:

  • Option #1 : Send a SMS to my number (valid and verified) : No message received
  • Option #2 : Call my number : No call received
  • Option #3 : Send an email (verified adress, linked to my account) : No mail received
  • Option #4 : Took a selfie and a picture of my ID : Said I would get an answer in 10 minutes, and got nothing

I sent a mail to the support. They told me to use the in-app chat instead by following the link in the mail : Thet link doesn’t work

So here I am in the Revolut community asking what I should do now. Any clues ?

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@Courby Hello, Welcome to the community. :star_struck:

Could you please try the “forgotten passcode” method once again and let me know if it works? :eyes:

Make sure you’re using your phone number or email associated with your Revolut account. Then follow the steps:

  1. Open the app and select ‘Login’
  2. Enter the phone number linked to your account and hit ‘Continue’
  3. Tap ‘Forgot your passcode?’
  4. Take a selfie or upload ID if required
  5. Create a new passcode (avoid consecutive/repeating digits)

You may be asked for a One-Time Passcode via SMS or email. If you can’t receive the SMS OTP, wait for the count to expire and tap ‘Resend code’ for email authentication.

Veda | Community team

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