I can't put comma on the app

1

Hello,

I can’t put comma when i want to exchange money.
Can someone help me please ?

Thanks

2

55744D4E-1F7E-446E-B823-7CBC405CAC51
55744D4E-1F7E-446E-B823-7CBC405CAC51.jpeg1242×2135 335 KB

3

Thanks for your answer but I obviously knew where he was but when I press it, it doesn’t work.

1 Like
4

Sounds odd. What mobile OS?

Have you tried force quitting the app and relaunching it?

5

I’m on Android
Yes I tried but Its not working since I started the first time

6

Hey @SebMais19 :slight_smile:

Try long-pressing the dot/comma button or the symbols button and try to put a comma/dot there :wink:

7

Thankss but it’s not working it’s like I didn’t have the comma section when I press it nothing happens

8

Same problem here on Android. Always update (both system and Revolut app).
Any news?

9

Hello,

Try to uninstall and install again the app it worked for me

10

Hello,

Thanks. I tried but … still the same…

11

Hello,

When I change the language of my phone from French to English, it works. But… I will not change my phone settings anytime I want to write a coma :slight_smile:

Is there any way to create a bug ticket or something ?

12

So this is not working when your app is in French, right?

13

This is not working when my smartphone is in French and when my app is in French. I did not try to change the language of my app. I dont’t even know if I can! Tell me otherwise…

14

PS: My phone is a Samsung, and you may know that there is a Samsung layer over Android… :thinking:

15

Hello,

I’ve noticed that in the “rates” UI, the comma works. The keyboard provide this key : “.-”. Instead of the key “.” in the “exchanges” UI.

“rates UI” :

Screenshot_20171208-105201
Screenshot_20171208-105201.png1080×1849 89.2 KB

“exchanges” UI :

20171214_102112
20171214_102112.png1080×1827 83.5 KB

Hope it can help !

16

Hi everyone, I have the same problem, I have a Samsung Galaxy S8 in french and I can’t use the cents. on the keyboard the comma is greyed and the point won’t work. I switched to English and it works. But I’m not keeping my phone in English just for this App. I see that the last answer is from Dec 17, Nobody else encountered this problem?
I also see what Ivanovitch wrote above, I have the same in rates convertions but when I want to exchange the keyboard just shows the point.

Screenshot_20180310-114447_Revolut
Screenshot_20180310-114447_Revolut.jpg1080×2220 218 KB

Has anybody a clue?

17

It is 2020 and I still have the same problem. I cannot enter a comma when exchanging or sending money. I can’t imagine how this can be so hard to fix.

I am using Android Q, with Gboard. My phone language is set to French. App version is 6.28.

18

Same here, latest App and Android version, Gboard…and it is not working.

19

Same problem !!!
No body for fix this bug !!!

20

Ok, i found a way on my Samsung mobile. I have 2 languages on my mobile, Greek and English. I have only the default keyboard on my mobile. In Greek . is used for thousands and , for decimals.

So if -lets say- i type in my instagram app in Greek (any app would do that opens a keyboard) and then when opening revolut app (without first changing to English in insta app) the numeric keyboard does not work correctly being unable to use the comma (more specifically it displays . and , however , is inactive and when pressing . it does nothing).
However if i change BEFORE entering to revolut app (ie for the above example in insta app) the keyboard language to English, then the comma can be entered as it should even though i press the fullstop sign (it is automatically converted to comma).

Hope it helps guys. I already posted my solution to the helpdesk.