I cannot change my phone number.

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I cannot change my phone number.
I no longer have access to my old telephone number because I changed my country of residence. When trying from the mobile application to change it via my email, I never receive the confirmation code on the new phone number. And when I try to receive the confirmation code by phone call, it is incorrect.

Please if anyone can help me it’s really urgent all my savings are in this account and I need to unblock the situation.

Thanks in advance

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Hello @Geeko :wave:,

Welcome to our community. If you’ve changed your phone number, follow these steps on a mobile device (not possible on a web browser):

  1. Open your app and select ‘Login’ → tap ‘Lost access to my number’ → select ‘I don’t remember my previous phone number’ → enter your email address that you used to create your Revolut account.
  2. Enter your passcode, and follow the steps to change your phone number — you might be asked to provide a selfie, and upload your ID.

Finally, you may be asked to either enter a One Time Passcode (OTP) which you should receive via SMS (do not share this OTP with anyone) or authenticate through email. If for some reason you can’t receive the SMS OTP, wait for the ‘Resend code’ countdown to expire and tap ‘Resend code’. This will give you the option to receive an email authentication instead of the SMS OTP. :iphone:

:point_right: If you fail the verification process three times, you’ll be directed to the in-app chat support. Our support agents are always happy to help you.

SG | Community Team

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