when I try to send again my identity documents: An arrow- message comes
message is “a mistake has occured”
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Welcome to our community @Tatiana 
. I am sorry to hear that you are unable to verify your identity. 
Kindly check these FAQ links for help: I’m unable to verify my identity & How do I verify my identity? 
Please change the respective country while checking those FAQ links. 
SG | Community Team
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There is no Switzerland within the countries
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And I already used your link, it does not work for me: always mistake messages
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In my personal details I have no option “Verify your account”. Can I close my account? But how can I receive my money back?
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@Tatiana, I can totally understand your concern regarding this issue. Unfortunately, to check what has happened in your account, we need to check your account thoroughly which is not possible as of now. Please contact us through social media channels so that we can help you further. Hope that helps.
SG | Community Team
In Instagram the person sent me to chat. Chat does not help. Your links I already tried. Why you can just do the necessary manually?
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Community mods don’t have access to account level data unfortunately.
You’ll need to liaise directly with revolut via the most appropriate channels.
You can email help@revolut.com if you’re still struggling inside the app.
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