hi, I forgot my revolut account password and when I have to take the recognition picture, it tells me that it doesn’t recognize me, what should I do?
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@Ioana51 Hello, Welcome to the community. 
o reset your forgotten Revolut app passcode.
Make sure you’re using your phone number or email associated with your Revolut account. Then follow the steps:
- Open the app and select ‘Login’
- Enter the phone number linked to your account and hit ‘Continue’
- Tap ‘Forgot your passcode?’
- Take a selfie or upload ID if required
- Create a new passcode (avoid consecutive/repeating digits)
You may be asked for a One-Time Passcode via SMS or email. If you can’t receive the SMS OTP, wait for the count to expire and tap ‘Resend code’ for email authentication.
If you fail the verification process three times, you’ll be directed to the in-app chat support. Our support agents are always happy to help you.
Make sure you aren’t logged in to multiple devices or using a VPN.
Follow these steps when taking a selfie:
- Find good lighting, remove anything covering your face (e.g. glasses, or a hat) and ensure, that you are the only person in the image;
- Approve access to your camera
- Move your face into the oval in the middle of the screen and wait till the oval will turn on green
- Press the image capture button to take an image (in some cases the photo will be taken automatically)
- Verify if the selfie requirements are met
- Press confirm and continue the sign-up process
Veda | Community team