Help with my account

hi, I forgot my revolut account password and when I have to take the recognition picture, it tells me that it doesn’t recognize me, what should I do?

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@Ioana51 Hello, Welcome to the community. :star_struck:

o reset your forgotten Revolut app passcode.

Make sure you’re using your phone number or email associated with your Revolut account. Then follow the steps:

  1. Open the app and select ‘Login
  2. Enter the phone number linked to your account and hit ‘Continue
  3. Tap ‘Forgot your passcode?
  4. Take a selfie or upload ID if required
  5. Create a new passcode (avoid consecutive/repeating digits)

You may be asked for a One-Time Passcode via SMS or email. If you can’t receive the SMS OTP, wait for the count to expire and tap ‘Resend code’ for email authentication.

:point_right: If you fail the verification process three times, you’ll be directed to the in-app chat support. Our support agents are always happy to help you.

Make sure you aren’t logged in to multiple devices or using a VPN.

Follow these steps when taking a selfie:

  • Find good lighting, remove anything covering your face (e.g. glasses, or a hat) and ensure, that you are the only person in the image;
  • Approve access to your camera
  • Move your face into the oval in the middle of the screen and wait till the oval will turn on green
  • Press the image capture button to take an image (in some cases the photo will be taken automatically)
  • Verify if the selfie requirements are met
  • Press confirm and continue the sign-up process

Veda | Community team