Difference standard/premium support


#1

What is the actual difference between standard and premium support?

Before February it was the 24/7 availability but as this now applies to standard support as well I wonder where the premium part now comes in.

Thanks


#2

@AndreasK

2020202020


#3

Anybody?

twentytwentytwenty


#4

I would think that we get priority when contacting support. The most i have had to wait is 1 hour. And that was before the chat was 24/7 for everybody.


#5

Thanks, an hour still seems a lot :slight_smile: (particularly under a premium context).

Would be still nice to get an official statement how Revolut distinguishes.


#6

Premium users get priority over standard users :slight_smile:


Need to make a large Euro payment from GBP
#7

But nothing of the sort of a dedicated support agent or guaranteed response times?


#8

Could you please elaborate?


#9

I am curious whether premium support comes with some “hard” service level agreements (guaranteed response time - e.g. first response within five minutes and case resolution within a day, just as an example … maybe also with a dedicated support contact and not randomly assigned people) or just with a general “priority support” statement.


#10

Well, don’t you think this would be advertised if there would be something like guaranteed response time?


#11

Hence the question for clarification.