I’ve been participating for a short while in this community trying to share the things that might be useful and trying to learn the most on the way. However, there’s a constant in this forum: the support chat agents are (with some excellent exceptions) absolutely helpless.
I am a premium member because I had the feeling I had to support and this is the response to one query. A vague response which says the same that was stated on the original question itself. If this is the support premium users receive, no wonder standard users complaint when they have to wait 6 hours to get the same response.
On the other hand, I have to say the Credit function, the Offers function and the Insurance function work flawlessly in Spain. Not a single problem, because they fell under the “UK first and the rest someday” policy.
I understand things are not the same from one country to other, but maybe this race for the global expansion should care about giving a complete service before expanding further.
This is not the way, even for the dumbest of the questions.