charged for free card


#1

first physical standard card should be free, but i have been charged besides the topup??


#2

It can happen. Just ask in the chat for a refund. Type „Live Agent“ to get a direct support. You may have to wait a bit though


#3

Hi @foxconn. A top up is required for verification purposes, but this money is credited to your account and yours to use. Further, there was no fee applied for your first card. :slight_smile: