I was recently recommended Revolut by a friend. I read through the website and it sounded great - particularly the free ATM withdrawals - so I ordered a card and am trying it out for the first time, in Spain.
I credited my Revolut account with some GBP and converted to EUR via the app with a good exchange rate. So far so good. However, I’ve literally just arrived in Barcelona and needed some cash at the airport so I went to the ATM machine and withdrew 200 Euros. The machine said there was 0 Euro charge but confusingly gave me an exchange rate for converting GBP to EUR. There was a queue at the machine so, under pressure, I agreed.
I now check the Revolt app only to find that the 200 euros I just withdrew just cost me 223.42 euros!
This charge has eclipsed any benefit I’d have expected from using Revolut for the whole trip and I’m seriously unimpressed and confused.
My question is, what did I miss? Should I never use the Revolut card at an ATM?
I’m worried to even use the damn thing for anything now. Is there any likelihood that I’ve missed some small print about card transactions too and maybe there are outrageous charges levied for those transactions as well?!
Thanks for any pointers folks. I can’t believe that this kind of thing is commonplace as nobody in their right mind would touch Revolut if that was the case, but I do feel a little let down as the distinct impression I got from the Revolut marketing is that the whole purpose was to avoid horrendous transaction and exchange fees, so clearly I’ve missed something major.