Can't register by phone number

Help Account
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I try to register, I enter my Spanish number, the message does not come, tried through “recovery”, the same thing, tried another phone number, the same thing, tried after a long time - it did not work. I tried both on my computer and on my phone.
Please help me to solve this incomprehensible problem.

1 Like
2

Hello @Lizkalis :wave:,

Welcome to our community. If you’re having trouble getting SMS messages, you can try following troubleshooting methods:

  • Ensure your network signal is strong enough. You can refresh it by turning your phone into airplane mode and then back to regular mode.
  • Check if there are any SMS filtering settings or applications on your phone.
  • Ensure that your phone inbox isn’t full.
  • Alternatively, please swap the SIM to another phone to verify if the delivery issue is phone-related.

In case you’re unable to receive SMS messages, you can opt to receive emails instead. If you let the time run out at the ‘Resend code’, select ‘Resent code’ and choose ‘email verification method’.

:information_source: This option isn’t always available, i.e. linking cards to Google Pay or Apple Pay, credit application, or external transfer submission.

:point_right: Before doing so, your email must be verified, tap on the Profile icon in the top left corner in the app → ‘Account’ → ‘Personal details’ → ‘Email’. Tap the ‘Verify’ button in the received email message. Check your spam folder in case you can’t find it in your inbox.

For more information on how to confirm your email address, please check this FAQ.

If for some reason you’re still having trouble receiving an SMS message, please chat with us.

SG | Community Team

5

Are you kidding me?)
I’ve already tried your primitive methods. You’re the problem.
3 phones, 3 different simcards, 1 computer different geo positions, different internet access points. 3 phones can’t get a mailbox. No filters

1 Like
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I am sorry that your issue has not been resolved yet. I would request you to kindly sent us an email at help@revolut.com so that we can help you further. :pray:

SG | Community Team

9

Hi, I am having a similar problem.

When I try to sign up to revolut I get a message saying “sorry something has gone wrong try again later”.

I have restarted my phone, deleted the app, redownloaded…. Etc.

Could you please assist me with this?

Thank you in advance.

1 Like
10

Hello @megzmitchell :wave:,

Welcome to our community. Sad to hear that you are unable to sign up with us. Could you please let us know the name of the country you’re attempting to register with Revolut? :thinking:

SG | Community Team