Can't change profile photo


#1

I can’t change my profile photo. When I registered to revolut I accidentally picked wrong picture (it’s not a my photo, it’s not even a photo, just silly picture). When I try to change it from android app (any of the recent version, I tried it for few months) - nothing happened. I pick my photo - but it doesn’t change.
No error message, no hints like "file is too big, format is wrong, or whatever) - just old picture is preseneted.

I tried to write to support from app to change my photo manually - they said they can’t do that.

Please do something with it, it should be very easy.


#2

What happens when you put your finger on the picture…nothing?


#3

It opens dialog of opening new file, where I can choose local storage/google drive/dropbox or anything. I tried to use dropbox or local storage - result is the same. I navigate to any picture, try it and that’s it. New picture is not applied, the old one is still on profile.


#4

Have you tried with the camera too?


#5

had a similar issue with the old version of the android app.
was fixed in the beta app


#6

FernandoMiguel, how to install beta version from google play? Is it possible?


#7

Frogdan, no, I didn’t and I don’t want to. I have existing photo image in filesystem, I want to use it.


#8

@pkozlov
http://community.revolut.com/c/android-beta


#9

Thank you! Nice reason to become a beta-tester :slight_smile:


#10

Have you tried to delete & reinstall the app?


#11

I tried even more than that - I switched to another phone. Result is the same.


#12

I just have the same problem. Can’t upload any photo (using LG G3 with Android 6.0) from my storage, but i tried with the camera and finaly change my profile photo.


#13

Guys, do you have any updates? When are you going to fix this? I am pretty sure it should be very easy.
I created topic about a month ago, and still no progress. And actually I was experiencing this issue for a few month - just didn’t have enough time to report about it.

I can contribute in any way I can. I can provide some logs/system information or whatever - but I don’t know how.

Tried to phones: galaxy s4 mini and xperia compact z5 - result is identical.


#14

I have just changed a picture to another one(!). Again - it is not my photo. Which hints me that revolut app didn’t like my picture - but have no idea, what exactly is wrong. The size of file? The size of picture (width+height)? Proportions? The format (jpg/png)?

Would be great to catch such errors and give helpful error message which tells me what exactly is wrong.

And you can probably answer the question to me - what should be this picture like (size/dimensions/format)?


#15

I tried to upload 200x200 px jpeg with size of 5.9 kilobytes. What can be wrong with that?


#16

I just installed the Android app for the first time and found the same issue. I can add a photo using the camera, but if I try to pick a photo from phone storage it doesn’t update it.

Someone mentioned a beta version earlier in the thread but the link appears to not work any more. Is this still available, and if so where can I get it?


#17

Same with me here. I tried different photos of different types and sizes. The photo first uploaded won’t change. Reinstalling didn’t help either. Btw I’m on Android 6.0.1.


#18

Works fine now. I’m on app version 4.4.2. In my opinion the problem is solved.


#19

Worked for me to! Changed picture finally.