Cannot link my existing card to a new phone number

1

Hi, I moved from UK to Spain and changed my mobile number through the app because my previous mobile number does not exist anymore. Now, when I try to link my existing card, I get the error message “this card can’t be linked”. The support chat is not helpful enough. What can I do to link my existing card to my new mobile number? Thanks in advance. I look forward to hearing from you. Sergio.

2

Seems like you created two accounts (instead of changing the number of the one you already had). You need to contact support, they can merge the accounts for you.

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3

Thanks Frank! Do you know the email address to contact support? I can only see the chat but it is a robot with generic answers.

Regards,
Sergio.

4

Type live agent. Or just ask a more complex question. The bot will then forward you to a human.

5

Hey Sergio. Did you manage to solve this?

6

Not yet, I tried to chat with an agent but there is a large volume of requests.

7

Drop me a direct message.

8

Thanks Andreas! Guys from support help me to fix the problem. Now, I can access without problems

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