I am having trouble blocking merchant on my Revolut account. When I try to block them it gives the message “this merchant cannot be blocked”. When i try to add a merchant to blocked payments the payment does not appear. I will keep my card frozen as I am concerned they will try and extract money from me through an exploitative uncancellable “subscription” model but would like to block them altogether.
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@Rians Hello, Welcome to the community.
I am sorry to hear about this. To block this subscription please follow the below steps :
- Account > Security & Privacy > Blocked merchants > Add new
- There will be warnings before blocking a merchant
- Blocked merchants can be found and unblocked from Account > Security & Privacy > Blocked
merchants
Please note that a maximum of 5 blockages in total and 3 in the last 30 days are allowed. After a declined transaction, you no longer need to wait 30 days to unblock the merchant. The 30 days cool off period has been removed.
Hope this helps.
Veda | Community team
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Hello thank you for the response. The issue is that the merchant does not appear in the timeline when I reach that screen. Latest transaction is from a few days after.
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