App not accepting recipient

I’ve been trying to pay my rent by Swift transfer here in mexico. For some reason I’m unable to use the recipients legal address in tulum. I can enter everything except the state which is quintana roo. Is there any way to resolve this?

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@coach368 Hello, Welcome to the community. :heart_eyes:

We would require more details from you to assist you further on this one. Please contact us via in app chat so that we can look into this issue for you. To get there, just follow these simple steps in-app:

Go to your Profile (top-left icon with your initials or picture) → select ‘Help’ → select a topic → choose an article → if that doesn’t help with your query, select ‘Chat with us’.

Hope this helps. :pray:

Veda | Community team

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