App crashes at launch on iOS

Help Bugs
1

Hello,

After updating to the latest version 10.22.1, from a quite old version (I had a screen asking me to update the app), my app crashes at launch.
Even after reinstallation, it keeps crashing.

I’m on iPhone 12 Pro, iOS 17.0.2.

Thanks.

3

I would try this:

Delete app
Restart phone
Reinstall app

Don’t skip the restart in between.

1 Like
6

I tried multiple times. It still crashes.

7

@chriiis78 Can you please try logging in from a different device if possible? :thinking:

If the issue still persists please contact us at help@revolut.com so that we can help you resolve this issue asap. :pray:

Veda | Community team

1 Like
12

still crashes.
Any solution?

1 Like
13

Hi,
I had same issue on my IPhone 7s - iOS 15.8
Revolut 10.22.1 still on first screen with logo and crash
I already uninstalled app, restart iOS and install app : same crash
App working fine on my iPhone Xmax - iOS 17.4

1 Like
14

@multiprefi @Yehi Hello, Welcome to the community. :sunflower:

We understand the inconvenience this is causing, and rest assured, we’re aware of the issue and our developers are working diligently to fix it as soon as possible. We appreciate your patience while we work on a resolution. :pray:

Veda | Community team

15

Any news ?
I installed the new version 10.23, still crashes.
I also updated to iOS 17.4.1, same crash…

I was able to install on my iPad Mini 6 iOS 16.2

Something I want to note : my iPhone was jailbroken before. Not anymore since I updated to iOS 17. Maybe the jailbreak detection has false positive ?

2 Likes
16

@chriiis78 Hello :wave:
Please let me know if you are still facing this issue at the moment? :eyes:

Veda | Community Team

17

Hello Veda,
Yes I’m still facing this issue.

1 Like
18

@chriiis78 Could you please try the below troubleshooting steps? Once this is done please let me know

  • Restart your device and your internet connection
  • Make sure your Revolut app is updated to the latest version available
  • Clear the device’s cache
  • Close the app completely from the app switcher

Veda | Community team

20

Hello,

I now have installed 10.25 and have an error popup. Screenshot attached.

As I said, my device is no more jailbroken.
Can I please have contact with a dev directly?

IMG_3899
IMG_38991170×2532 143 KB

1 Like
21

Hi, I had same issue security warning with version 10.25 on my iPhone 7s+ with iOS 15.8.2

1 Like
22

@chriiis78 @Yehi Hello, Welcome to the community. :heart_eyes:

I am sorry to hear about the trouble you are facing. Can you please follow the below method and try again?

  1. Restart your device: This can often resolve temporary glitches.
  2. Check for app updates: Make sure you have the latest version of the Revolut app installed.
  3. Reinstall the Revolut app: Uninstall the app completely and then download the latest version from the App Store.

Veda | Community team