Account locked for security reason please help


#1

Installed the app yesterday and it immediately told me I was locked out due to security reasons. Also I’ve uploaded my passport and selfie more than 24 hours ago but had nothing back. How do I send Andreas a direct message on here? Thanks @AndreasK


#2

Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.


#3