Account blocked, no live chat

Hi there, just wondering if anyone can help me at this time - I need to get access to my account and even though I was able to verify each step through attempting a transfer my account is now blocked and there is no one on live chat, and the bot says it can take up to 6 hours for someone to come back to me… anything I can do, anyone knows?
Thank you!

Hi there.

We are sorry for the delay in getting back to you. We have responded and resolved your query. If you need anything else, please let us know.