Account blocked due to security reasons (???).


#1

This is the third time during the last week that I had a problem with my Revolut account, but this one is definitely the biggest. I tried to make a purchase online with my physical revolut card and then suddenly my account was blocked for security (?) reasons. I tried to contact the live chat, but after waiting for 3 hours they eventually informed me that the live chat had been closed. Are u guys kidding me? I have topped up all my money to this account. What am I supposed to do now?


#2

Hey @Alex3 :slight_smile:

I’m afraid this is one of the most common issues we complain about here :frowning:

The known “solutions” are reaching :r: through Twitter if they don’t answer through the support chat…
:bird: https://twitter.com/Revolutapp


#3

Thank you very much for your advice. Guess, I can try this!! Should I contact them through message in their twitter account??


#4

I believe I have helped you on Twitter :slight_smile:


#5

Yes, thank you very much for your help Andreas!!!