Account Blocked 020318


#1

My account has been blocked since last Friday and I cannot access funds received. Just keep getting same message from chat that someone will look into it and get back to me.

Any advise?


#3

You can try contact via Twitter or Facebook. In here ask @AndreasK for help :wink:


#4

your post was flagged!!


#5

@AndreasK hi,

My account has been blocked and I’m due to travel this week!!! Someone has told me on Twitter that a customer support person will get in touch and I’ve tried to get the in app support but it’s been 6 hours and no response!! Please help me I really need this money for travelling???


#6

Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.


#7

Hi,

Can you please help me, my account is blocked again and I’m away!! Please I really need access to my money!!

Thanks,

Kate


#8

Hi again. Your account is fully active :slight_smile:


#9