Account Blocked 020318


My account has been blocked since last Friday and I cannot access funds received. Just keep getting same message from chat that someone will look into it and get back to me.

Any advise?


You can try contact via Twitter or Facebook. In here ask @AndreasK for help :wink:


your post was flagged!!


@AndreasK hi,

My account has been blocked and I’m due to travel this week!!! Someone has told me on Twitter that a customer support person will get in touch and I’ve tried to get the in app support but it’s been 6 hours and no response!! Please help me I really need this money for travelling???


Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.



Can you please help me, my account is blocked again and I’m away!! Please I really need access to my money!!




Hi again. Your account is fully active :slight_smile: