30K on hold, verifying account since 9 days


#1

Hello support team,

I sent documents to upgrade my account limits 9 days ago, and no answers, this should have been done under 24 hours as you said on the app.

30K SEPA transfert arrive on my account 8 days ago, and still on hold !

I already contact you through private message on twitter, and I understand I was in queue…

You should really change your in app chat support to at least have an answer there, and change the message on the app about the 24h for account review process !


#2

You should also add a message on the app where there is our IBAN to remind us that Revolut account have SEPA deposit limits. This would prevent all similar issues.

Is there a SEPA withdrawal limit too ?


#3

Hi there. Thank you for your patience. I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter. Please note a member of our compliance team will contact you via in-app chat shortly.