21000 RON transfer( approx 4500 €) lost by revolut since 10 working days

My transfer was sent to revolut since september 16th, revolut financial services are supposed to update me since 5 days, and no news from them until now… all transfer details are correct as it is not first transfer… really disapointed with the service, do i have to fill a complaint to get my case taken seriously?

some exchange issues there, 21000 is not €3500

Yes it is even more 4500 , but it is not the problem, the problem is that my money is in the air…