Yesterday I got this message:“Your account is currently blocked for security reasons” . I used virtual cards to top up. I did not know it was not recommended.
I contacted the support , I sent different information to confirm my account and the support said they will escalate to a relevant team and come back to me shortly.
Unfortunately I didn’t have news since yesterday. I have to pay a cottage booking in Scotland before May 5th and I would like to avoid fees Euros to Pounds.
How can I accelerate unblocking of my account ?
As soon as my account is unblocked I can top up with a physical card.