Yesterday I changed my movile device and I can't log in in my account, only allow me to create another new account

Yesterday I changed my movile device and I can’t log in in my account, only allow me to create another new account. And every time that I talk with the technical support block the new account that I have created and I can´t contact with nobody because I can’t log in in my previous account.

I’m so upset with the service recived.

Are you sure that you are using the same phone number?

yes, I have one number only and is where I recived the SMS with the codes to verify the accounts. Just now I can’t Access to the App, when I introduce my number appears that message: “We’re sorry, something has gone wrong. Please try later”.

Sorry then.
Are you using EEA phone number?
What system are you using?

Please try to uninstall the app, then reboot phone and install it ones again.

I’m using a Spanish number (+34) and an iPhone 6s before and iPhone 8 now.

I try to uninstall the app and rhe result is the same, appears the same missage.

Let’s summon @AndreasK. I believe he’ll help you.

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Please send me a DM so that I can help :slight_smile:

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