Hello Team Revolut and Community,
unfortunately i’ve got big problems at sending money via SWIFT or local transfers in currencies different from EUR (SEPA is not affected) the first time.
F.e. i made a SWIFT transfer to a collective account of a company , which had stated that the payment reference has to be a special series of digits or has to start at least with this for automatically processing and allocating the amount to an intern account of my own with this company. But Revolut sets a string like “From .” to the beginning of the payment reference, then following with the origin reference provided, which I can edit in “Notiz hinzufügen” (German) in the app. Why does Revolut do this? This simple thing led to a situation, where I have a lot of trouble and effort and my money has got stuck in ‘Nirwana’ since several weeks.
As f.e. I have another account with another company, which states that the payment reference has to be composed of a special string, and that means exactly and not anything else, I cannot initiate this kind of transfer, because this would lead to the same ‘Nirwana’ situation or the wire would be sent back.
As my intention was to do more transfers of this kind in the future and I therefore made an upgrade to premium account to get these executed faster, I have big regrets about my decision at the moment.
- Have anybody else in the community problems due to this issue too?
Dear Revolut team, please don’t leave me out in the rain!
For me this issue with the payment reference is much more a bug than a feature …
It should be simple to change this, as you do this not in SEPA transfers or is there any legal necessity to do this? My proposal is, you may only set this ‘From .’ , if payment reference provided by the sender is empty or let it empty then anyway, but otherwise please transmit exactly the reference provided and nothing else.