Support not able to help. Was charged for 1 Burnei Dollar EUR 1.21 instead of EUR 0.63!! Issue now pending for 3 weeks!
Hello, are you able to provide more information ?
It was a cash withdraw ? Merchant transactions ? Online transaction ?
A screenshot of the transaction maybe ?
2 merchant transactions on June 24…
FX rate in the app is now displayed correctly… actually it should be the exact same rate as SGD
So everything is fine after all ?
no it is not. my account is still charged with the wrong amount. But Revolut is not able to correct this… don’t ask me why.
OK, are you sure it wasn’t due to DCC scam ? Can you share a screenshot of the transactions details ?
Yes, I am sure - no scam. Already discussing with support. Was just more wondering if anybody else is facing the same issue with BND transactions.
As said, this is now pending for 3 weeks… support telling me they are working on it?! Asking myself what they are doing… it is crystal clear what is wrong.
OK, then good luck with support.
Same happen to me from chf to bnd,
Any news for the support? That is a total ripoff
Well, support was not able to help. I had to make an official complaint- https://www.surveymonkey.co.uk/r/5XTPCJV
Even the reply was somehow strange. “We stream our rates from our rates provider (Morningstar). We’ve flagged the volatility of the BND/EUR exchange rate with Morningstar and our technical team. We’re currently working together to establish a reason what’s causing this volatility. Please note that this could have been caused by a natural change in the exchange rate of the BND.” — ??
Cannot be! Anyhow the refunded me as a “gesture of goodwill”.
Well, you have to make an official complaint - https://www.surveymonkey.co.uk/r/5XTPCJV
Support was not willing to help and understand. Finally I got refunded as a “gesture of goodwill”.
There should have been no goodwill. Also their explanation in the response was a bit strange… “this could have been caused by a natural change in the exchange rate of the BND.” This is just wrong.