Wrong FX-Rate Brunei Dollar


#1

Support not able to help. Was charged for 1 Burnei Dollar EUR 1.21 instead of EUR 0.63!! Issue now pending for 3 weeks!


#2

Hello, are you able to provide more information ?

It was a cash withdraw ? Merchant transactions ? Online transaction ?

A screenshot of the transaction maybe ?


#3

2 merchant transactions on June 24…
FX rate in the app is now displayed correctly… actually it should be the exact same rate as SGD


#4

So everything is fine after all ?


#5

no it is not. my account is still charged with the wrong amount. But Revolut is not able to correct this… don’t ask me why.


#6

OK, are you sure it wasn’t due to DCC scam ? Can you share a screenshot of the transactions details ?


#7

Yes, I am sure - no scam. Already discussing with support. Was just more wondering if anybody else is facing the same issue with BND transactions.

As said, this is now pending for 3 weeks… support telling me they are working on it?! Asking myself what they are doing… it is crystal clear what is wrong.


#8

OK, then good luck with :r: support.


#9

Hello,

Same happen to me from chf to bnd,

Any news for the support? That is a total ripoff


#10

Well, support was not able to help. I had to make an official complaint- https://www.surveymonkey.co.uk/r/5XTPCJV

Even the reply was somehow strange. “We stream our rates from our rates provider (Morningstar). We’ve flagged the volatility of the BND/EUR exchange rate with Morningstar and our technical team. We’re currently working together to establish a reason what’s causing this volatility. Please note that this could have been caused by a natural change in the exchange rate of the BND.” — ??

Cannot be! Anyhow the refunded me as a “gesture of goodwill”.


#11

Well, you have to make an official complaint - https://www.surveymonkey.co.uk/r/5XTPCJV

Support was not willing to help and understand. Finally I got refunded as a “gesture of goodwill”.

There should have been no goodwill. Also their explanation in the response was a bit strange… “this could have been caused by a natural change in the exchange rate of the BND.” This is just wrong.