First of all, despite the topic, I’m still a big fan of Revolut and sharing this story because I hope you will improve the quality of the support and to help fellow revoluters
I’m a freelancer living in the EU, working for a US company. After the first month of using Revolut premium, I decided to migrate from Transferwise to Revolut and wanted to get my salary to the Revolut USD account. I provided all the information to my employer but he said that he is still missing Sort code and the address of the bank.
So I contacted support
I was told that SORT code is same as BIC code, and I should UK as a region for the bank address and everything will be fine. I thought I got advice from a competent person, so I thanked and said goodbye. (Spoiler: SORT code is nothing to do with the BIC code )
Then my employer said that the SORT code is not valid and he would need the full address of the bank
I copied all the fields I needed and kindly asked support to provide the requested information.
I was told that there is SWIFT details page for the account (there isn’t for the USD account only for the GBP/EUR ) and there I will find the address of the Bank (the address of the bank is not there only recipient’s (revolut’s address) ). At this point, It becomes clear that people working at support not only have no idea how US wire transfers work but they even clueless that how Revolut app works/ how the UI looks like. I decided to give it one more try and hoped that the next person will be more helpful
I asked the same question again. And pointed that the previous answer won’t solve my problem.
Reply: NO MORE ADDITIONAL DETAILS WILL BE PROVIDED. Which I guess the synonym of fuck off. After that, I gave up for sure and used good old Google to solve my problem. Luckily my old friend never let me down so I got all the details in question which was the following:
Banking Routing Number / International SWIFT: LOYDGB2L
Bank Name: LLOYDS BANK PLC
Bank Address Line 1: City Office PO Box 72 Bailey Drive Gillingham Business Park
Bank Address Line 2: -
Province: K4 / Kent
Zip: ME8 0LS
Recipient Account Number: GB06 LOYD 3080 1211 8564 72
Sort Code: 308012
Message to Recipient Bank: YOUR REFERENCE NUMBER HERE
Add Intermediary Bank?
Recipient Name: REVOLUT LTD
Recipient Address Line 1: Revolut LTD, Level39, 1 Canada Square
Recipient Address Line 2
Recipient City: London
Recipient Province: JS / Greater London
Recipient Zip / Postal Code: E14 5AB
Message to Recipient: 74892974
Recipient Phone Number: YOUR REFERENCE NUMBER HERE