Why was I charged ?


#1

Top up to my Revolut card via transfer from my Nat West Account.
Transferred £500, £506.43 debited from my account.
Any ideas why this has happened ? Thought Top ups this way were free.


#2

Have you checked pricelist in your bank?


#3

Hey @Nevis :slight_smile:

As you can understand, the transfer is initiated by you. Free means :r: will not charge you for that, but your own bank might. Revolut had no control over the process at all, and it’s you, as @redi pointed, who should be aware of the pricing of your bank :wink:


#4

There is no charge for UK bank to :r: transfers of GBP if you use the sort code and account number.


#5

How about SWIFT and pooled account?


#6

Yep, Nat West would have charged for Swift.


#7

So probably this is the answer…


#8

Ok I’ll check - thanks


#9

Hmm could you please get in touch with our support team so we can take a closer look at what’s going on?