Hi, i’ve been using Revolut all week in Austria and everything has been working just great. This morning, when paying the hotel bill, I had my first disappointing experience. The transaction of 3200 Eur was declined despite the Eur account having a balance of 3500 Eur. I checked the app again and there is no security setting or spending limit which would have caused this. There was also no notification of any declined transaction either. Suspecting a limit of some sort, I tried again for 1500 Eur and again declined. Another of 1000 Eur - also declined. I then tried to transfer Eur from within the app to my wife’s account, to try her card but the transfer failed within the app with an uninformative message saying “please try again later”. I then tried to see if my card was blocked and neeed unfreezing, it didn’t look blocked but clicking on Freeze gave same error as the transfer request. As a taxi was coming shortly I ended up having to pay the hotel bill on normal uk credit card.
The upshot is that i’ve now incurred a large cost with a rubbish exchange rate and a 3% cost and now have a large but useless Eur Revolut balance as I won’t be in Europe again this year. So what’s the best thing to do here?
Longer term, i’ve lost a lot of confidence in Revolut for anything other than small daily tranactions. There seems a real lack of transparancy as to what happened here to cause the hotel bill transaction to fail. There were funds present. I don’t think the amount is above any daily transaction limit. I don’t think there were any weekly, monthly limits breached. No spending limits set. Etc. As this will no doubt be excused by the easy get out clause of security checks, I doubt i’ll ever find out why. But if it was security based, why do I have no notifications about it.
Any tips on how to restore confidence or handle end of holiday hotel bill scenarios in future (as these are typically the largest).