3 days ago I went on to help chat to ask about my increase in limits. I was told weeks ago this was now sorted. My limits were not sorted now it won’t let me make a payment I need to make.
I went on to help and was anaswrred within an hour someone saying they would look into it and get back to me, since then I keep asking but no one answers me.
I click on the support team members photo and it tells me how fast their response time is etc which I’m struggling to understand, how can someone’s response time be in the seconds when I’m left hanging for three days?
I have a bill to pay that will be late and there is literally no other way for me to pay
FFS PLEASE HELP BY ANSWERING ME ON THE CHAT