Same issue here. Had to verify cards, did that but the app seemed to do nothing. After I restarted it I was told to contact support. That was more than half an hour ago
I finally got contacted after 3 hours and was told my account had been flagged for review. I provided all the requested data including 4 pics along with my ID. At that point I was told my ID has been verified and top-up limits increased. Then I was asked for something like a bill with an address. I’m on holiday so I don’t have that. It has now been escalated and my account is still locked.
I provided ID when opening the account so resending it seems pointless. If all this is needed why not ask when opening the account? Why wait until a person actually tries to use Revolut in real life?
They have my money and I am left with a bad feeling towards what appears to be an incompetent company. I’ve never had this much trouble with my usual bank.
Ok. it’s now active again. I still don’t now what the issue was or, more particularly, why it took so many hours for support to respond. I’ll try using my account again but at least for some time it will be with small balances.
This has happened to me the company is ridiculous this needs to change I am traveling tomorow and need this unblocked straight away I have even invested in the crowd funding which I sincerely regret
Hi Andrea, mi account has blocked for security reason as well, can you please help me to unblock it?? Trying to chat with support but it is totally impossible