Hi there. Today I withdrew money from an ATM, only to find out that I have been charged, and did not receive a dime from the machine.
I actually logged into the app beforehand, to see if there are any outage notifications. There weren’t.
As I head over to the support chat, I receive a red notifications there, that there is an ATM problem, and I should avoid using ATMs at the moment.
What sense does it make to inform people to avoid ATMs, AFTER they already had a problem and went over to support? Why not inform in the main app screen or use push notifications?
At the moment, in order to be informed of an outage, I need to check:
- The main app screen
- Head over to the support chat screen, just in case there’s a notification only there (sounds odd, but there you go, that’s what happened today)
- Check Twitter as well, since sometimes, that’s the only place outages are mentioned :(((
Well, I can also not check for outages at all, and just use the card… but unfortunately there has been more outages than I am comfortable with, to allow myself to do that.
Why can’t I just receive a push notification about outages? You can allow people to opt out in the app settings.
I do understand that you do your best to avoid outages, and I believe that you will find people a lot more calm about them if you actually let them know of the outage in a manner that they can actually see (i.e. push notifications).
It would likely make life a whole lot easier for Revolut users and for the support team as well.
Thank you for considering this.