What's the issue with verifying identity?


Hi there

Why is it taking so long to verify my identity? I uploaded the ID and photo yesterday afternoon and it still hasn’t been verified.

Also I’m not getting any response from Support via the app either.




Hey @petersj77 :slight_smile:

It’s usually pretty fast but it might get stuck sometimes. If it’s taking longer than a day, you might want to consider reaching :r: through Twitter, as they’re usually able to speed things up :wink:


Thanks @juliopp, reached out to them on Twitter 3 hours ago and they haven’t responded there either.


Hi there.

I’ve responded & resolved your query on Twitter :slight_smile: