When I contact Revolut via the chat I must remain active all the time or my inquiry will be “archived” due to “extended inactivity” (in other words, it will be ignored, and I have to start over).
What am I supposed to do if it is the support agent that is being inactive? I have wasted over an hour on the chat now, and it’s been over half an hour since the agent last typed anything. Can I switch to a less busy agent somehow?
At least with a phone call I could just disconnect and try again.