what can you do if they closed your account and kept your money


#1

imagine you have £20.00 with this company and they decided to block your account and keep the money.
can someone please tell me what you can do to release your money, apart from emailing the company and asking for your money, or would you just give up
rgds hossein


#2

Start with a formal complaint. If that doesn’t help, contact the Financial Ombudsman. Both is nicely described here:

(the link might vary depending on your location, you can always find it under Legal Agreements)

But the support should help you with unblocking your account first.


#3

Talk to support via in app chat, on Twitter or Facebook. Support can resolve your problem.