Want to increase top up limit - but where to send docs to?


#1

I’d like to increase my top up limit. I’ve read the FAQ that says I need to provide a P60 (which I have from my employer); but the question is - where and how do I send Revolut the document ?

Does anyone have any ideas ?

Thanks
J


#2

In support chat :+1: :slight_smile:


#3

You mean the chat that is currently advising of a 6 HOUR wait ? I think it will be easier and quicker for me to get the train to London and deliver the documents in person ! (but thanks for the clarification !)


#4

Yes :slight_smile:
You don’t need to wait ,just upload all papers :slight_smile:


#5

Really ?!! I’m reluctant to do that without some human on the other end to formally receive them.


#6

Sorry,misled little bit :frowning:

Just go to more - profile - verifications and limits and there is pink button to verify funds :slight_smile:
Upload all :slight_smile:


#7

Hmm. No pink button for me. Just a ‘speedometer’ that shows how much I’ve spent and what my (too low) limit is. No means of updating it or uploading docs.

Jim


#8

Should be under ‘speedmeter’ on same page :slight_smile:


#9

Nope. No button of any sort. Just a speedometer and a note of my yearly limit.


#10

Same for me, no pink button, I don’t know why it disappeared… Someone told me to start a chat then but didn’t do it yet.


#11

It means that you’re far away from your limit.
It will appear after some time. If you need to increase your limit earlier please contact them via in-app chat as @Ares has written above.


#12

I used chat, took a little while but got there, and now I am way off my limit but also have the pink button showing :blush:


#13

Someone eventually increased my limit to a useful amount - but I still don’t see this mystical pink button !


#14

First, the limit is increased with initial ID verification. The link appears when you ’re coming close to your limit. If you want to raise it beforehand (because you’re planning a single large transfer that would hit the limit), talk to support and provide the documents there.


#15

Hi there. We have increased your top-up limit to 25k. :slight_smile: Please don’t hesitate to contact us if you have any further questions.

Have a great day.

Regards,

Andreas K


#16

That’s great ! Thanks for your help !
Jim


#17