Waiting time for replies

Has anyone noticed an increase in reply times since the recent push to get new customers? I have been waiting for a push on an issue and long past the 96 hours and follow up messages no reply. If this is just my experience then it’s a single case of item Missed but if other users are experiencing the same please tag on

It’s a common situation. In my case there was @AndreasK help needed

Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.