Has anyone noticed an increase in reply times since the recent push to get new customers? I have been waiting for a push on an issue and long past the 96 hours and follow up messages no reply. If this is just my experience then it’s a single case of item Missed but if other users are experiencing the same please tag on
Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.