Waiting list issue

Hello! I’m trying to sign up with my Ukrainian phone number. I’m living in the Romania and want to use Revolut here.

I have a message to wait the email, but it was a few days already.

How long it will be?

Help me, please, with this problem.

1 Like

Hello @luminor :wave:,

Welcome to our community. Thank you for choosing us to open an account. May I know which country did you select during the registration process? :thinking:

SG | Community Team

There is a chance that i set Ukraine :smiling_face_with_tear:

1 Like

Hello @luminor :wave:,

Thank you for confirming the country name. Currently, we are unable to offer the option to open an account specifically for Ukraine. You can check our supported country list here - Supported countries :arrow_backward:

However, you can still create an account using your Ukrainian phone number and passport by selecting a different country. :earth_americas:

SG | Community Team

How do i need to change the country? I see just message about waiting list.

1 Like

@luminor , I would request you to kindly sent us an email at help@revolut.com to cancel the existing registration.

Once the existing registration will be cancelled, you can follow these steps to open an account:

  • Download the Revolut app
  • Tap ‘Sign up’ and enter the phone number you’re currently using. It can be any phone number, including your Ukrainian phone number, as long as you can receive text messages to it
  • Select the country you’re currently in as your country of residence, e.g. Poland or Slovakia
  • Provide your current address outside Ukraine, e.g. address of the shelter, and fill out your personal info
  • Confirm your identity by selecting and uploading your Ukrainian passport* or identity card, as these are the documents that allow Ukrainian refugees to open an account

*If you’re of another nationality coming from Ukraine, you’ll need to follow the same steps and upload your passport as well as your Ukrainian visa.

Let us know if you are still facing issues with your account creation :speech_balloon:

SG | Community Team