I made a large transfer and had to submit some documents for verification, it says 24 hours but still waiting since the 5th March 2018, its ridiculous because all my messages being ignored too, not one courteous response. I need access to that money, if can’t verify send back to the account i sent from.
Need this resolving urgently
Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.