Waiting for verification, account still blocked


#1

I have submitted the code from my bank statement to verify my card on the app. But after that process, it says I need to wait for verification. Can someone please help move this process along? My account is still blocked and I cannot access it. Thanks


#2

Hi there. Thank you for your patience. I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter. Please note a member of our compliance team will contact you via in-app chat shortly.


#3