As the title suggests, I’ve been waiting an extraordinary long time to get help with my account on the chat support service. Is there something wrong with my account or are there just no staff?
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Unfortunately it is lack of staff 
There is only one workaround for now- premium account.
Hi there. We are sorry for the delay in getting back to you. We have responded and resolved your query. If you need anything else, please let us know.
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