Hi there. I recently received a Visa contactless Revolut card. I have been travelling all around Europe with my old MasterCard, but since it is not contactless I told myself, why don’t I get a new Visa contactless, it will be accepted to more places (supposing that Visa is accepted on more places than MC).
I got it 2-3 weeks ago. Since then - haven’t been able to withdraw ANYWHERE (I’m currently in Bulgaria). Haven’t been able to pay anywhere either. I have been talking to customer support for the past 2 weeks and they kept telling me that the card is active. BULLSHIT in my opinion.
Tonight they promised to send me a new one. They wanted however for me to send them a photo of the ATM saying its not working. I went to a different ATM (#6 in the overall count) and it worked this time . Then I went to the usual other ATMs (thinking they fixed it and it is working now) and again… it was not working on the others. All of the 6 ATMs are Visa approved operators present on the Visa website (which Revolut sent me btw).
I tell them this and they refuse to replace the card saying - we can’t guarantee for you to be able to withdraw in all the ATMs… W - T - F ?!? This is a VISA CARD and I AM TRYING TO WITHDRAW AT VISA ATMs. Why the hell isn’t this working and why are they telling me this is normal ???
They shunned me basically not telling me more. Has anyone else had this same issue? This is ridiculous, I can’t run around ATMs and guess which one will work and which one won’t. RIDICULOUS…
Anyone having the same experience ???