Virtual cards greyed out


#1

I have created new virtual cards but after 3 hours they are still greyed out. What does this mean?

Regards,

Marko


#2

Haven’t you frozen this card? From your description it looks like this…


#3

Don’t worry, your card is working. Had same “issue” with mine. I was so confused, that I have cancel that card and then order the new one (for €6),but the new one came in gray color aswell. From the support chat I found out that my virtual card was perfectly OK and active for all the time. So, I think your card is okay too.
You can always made some small transaction to find out…


#4

Thanks.

Talked to one of the support guys. In the next release they will change the color of the cards as more people find this confusing.


#5

I was 2 minutes away from chatting, too. :smiley: