Virtual Card/Account Wont Activate


#1

Hi,
I wanted to activate a virtual card, and it says I need to top up to identify myself. I topped up, and yet I am still being asked to identify myself, and therefore must top up again.
I have done this 3 times, and its still not activated. I now can not get the money back as it requires me to identify myself to activate my account

Thanks


#2

identifying yourself got nothing to do with toping up


#3

Hey @stuplin :slight_smile:

As with any other financial entity (in which you can’t just withdraw when you’re asked for an ID), you’ll probably not be able to withdraw that money until you’re fully verified.


#4

Then im just confused. To activate my Revolut card, I need to do a quick check to prove who I am. I click on that, and tells me that to verify my identify, I need to top up my account using a bank card that is in my name. I have done this 3 times already, but nothing has progressed. What am I missing?
Thanks