Victim Of Fraud


#1

Hi,

Someone has used my card, I have never received one but started getting notifications with payments coming out, I need to report this to revolut but their live chat is impossible.

Can anyone help?

Thanks


#2

Immediately freeze your card in the app!


#3

Freeze your card. Type live agent on support to get past RITA or try reach :r: on Twitter or Facebook if you feel that support is unresponsive.


#4

“You can also block your card by dialling +44 2033 228 352.”


#5

Thanks for the replies, I blocked my card, I don’t expect to but where do I stand in getting the money back?


#6

Worse thing is I think it was my neighbour who used it, I’m going to get CCTV footage from the shops it was used in.


#7

If you never received a card how could your neighbour of used the card in shops ?


#8

Have you reported the matter to the authorities? A new card requires a chip & pin first purchase to activate. Is it possible that they also knew your PIN ?


#9

Gone to his house in error by the postman


#10

Yes, done all the above


#11

Really? That’s interesting, I’ll look into that today but no they wouldn’t have known my pin, their first transaction declined then went through the next two times on contactless


#12

Contactless only works after using the PIN in a POS transaction ?


#13

matter for the police


#14

Looks like they tried the pin which failed then contactless worked, police have been informed


#15

This is a technical security problem. Are Revolut aware to fix the bug ?


#16

I’d tell them if I could actually talk to anyone, but their live chat is hopeless, losing a lot of confidence in this card if I’m honest


#17

Move to premium…chat response is much faster :slight_smile:


#18

I’m not going to pay for a service I’m losing confidence in, anyway, I’ve ordered another card, will this have a different card number on it? Don’t want to load it up while my old card is floating about


#19

Keep trying the chat and inform them about this – The contactless is not supposed to work until you activated your card with chip & PIN.
The new card will have a completely new number yes.

Poke @AndreasK – can you look into this?


#20

It’s not Revoluts fault if your postman/courier did not do his job and your neighbor did something fraudulently (allegedly).