Victim of a scam


#1

Hello ,
I placed an order on the site www.msld.co.uk to buy 2 new sneakersBalance 574 with a value of 98.79GBP (121,69 €) the domain “co.uk” reassured me, thinking that the site is in Britain,
Looking at my account statement, I found that the site is in china, by contacting the seller to ask for news of my order, I had blurred answers with a basic English and has nothing to do with my question. I understand that it is a scam ,I notified révolut for this transaction. And fill a chargeback
So, I would to know If I have a chance that I will be reimbursed And in how long?
Thanks


#2

Hello @eliamine,

Really sorry to hear that. Did you try to reach our support team?

In the meantime please collect all the emails you have exchanged with the merchant.

Best,

Andreas K.


#3

Thank you for your answer
I reached your support team , i fill a chargeback , now i wait that support theam contact me
I collect all the emails With seller.
Sincerely


#4

A adviser chargeback do not understand my complaint
I give Him proove that a scam website but he don’t understand me .