I am going to attach a screenshot (you will need to click on it to view the full conversation that took place) of what I believe is a terrible customer service. Please do not get me wrong. I love Revolut, but this is NOT how you should treat customers. To be honest, I would like to receive an official response/comment from the company as soon as possible.
Also, just to further explain my original comment in the screenshots: my plane just landed when all of this communication took place. The app update was not automatic (perhaps because I was still on the plane), and the representative of Revolut did not say anything about the need to update the app. Because I’ve been waiting for this feature for so long, and because the company was announcing over and over things like “next month” or “after a couple of weeks”, when I checked the app yet again and the cryptocurrency feature was still off, I wrote a frustrated reply. But… do you really think it’s ok for your customer service personnel to treat people like this??? Surely there were better ways. I even suggested one (see the screenshot). And yet, no apologies whatsoever. Instead, your representative basically told me 1) I was rude, 2) I have bad manners, 3) she only responds well to customers whose manners are good by her standards.