Sorry to bring this to the community, but despite being a big Revolut fan (and a premium user with “priority support”), I feel helpless.
- I topped up a large but not extraordinary amount (~1500 eur) from a credit card on my own name. The irony is that the money is actually from Revolut, I transferred it there a week before…
- I got the “account restricted, verify your source of funds” message. I uploaded all documents they asked within 30 minutes.
- After 3 days (despite the promised 48 hours), I contacted support asking what’s taking so long. I got “transferred” to compliance department, so chat shows “waiting for an agent”
- Two more days passed, absolutely no change, no replies from support, account still restricted.
With planning to leave for the USA in 10 hours, I’m basically screwed. I understand that Revolut needs to occasionally verify funds, however it should take 1 day max after the user uploads all documents. Also, the “priority support” I purchased with premium is simply ignoring me.
Having said that, does anyone have advice how to get in touch with them? Twitter, facebook, tagging @AndreasK, or anything?