Verifying identity Passport


#1

Hi

I Applied for a card a few weeks ago and verified my ID using my passport. the card screen on the app frozen for the last 5 days just saying "verifying identity " is there a problem with the app as i have not received the revolut card

Regards Denis


#2

Hello @dfitz12 :slight_smile:

Sometimes the verification process gets stuck :slight_smile:

I’d suggest reminding them through Facebook so they can speed things up:
:blue_book: https://facebook.com/Revolutapp


#3

Thank you I’ll do that


#4

Hey there!

Please get in touch with me via private message so that I can help out.

Best,

Jessica